Frequently Asked Questions
Everything you need to know about your favorite cozy essentials.
How do I know if my Ugg boots are authentic?
Every pair of authentic Ugg boots comes with a security label and QR code on the left shoe label or box to verify authenticity through our official tracking system.
What is your return policy for footwear?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure the security tags remain attached for a full refund.
How should I clean and maintain my sheepskin boots?
We recommend using a specialized sheepskin cleaner and conditioner. Avoid direct heat or sunlight when drying, and never put your Ugg products in a washing machine.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout if you need your items sooner.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.